Effective Date: January 1, 2026
This Privacy Policy explains how FirstCare Africa ("we", "our", or "us") collects, uses, shares, and protects the personal and medical information of users ("you") who visit our website, mobile app, or use our digital healthcare services.
1. Information We Collect
We collect personal and health-related data to deliver telemedicine, diagnostics, equipment procurement, and outbreak surveillance services:
- Personal Identification: Name, email address, phone number, physical address.
- Health & Telemedicine Data: Symptom assessments, appointment preferences, consultation notes (encrypted and strictly confidential).
- Payment Information: Virtual bank transfers, Mobile Money details, and transaction references processed securely via encrypted Byte payment gateways.
- Technical & Location Data: IP address, device type, location data for nearest physician dispatch and local currency detection.
2. How We Use Your Information
We use your data strictly to:
- Facilitate telemedicine consultations, doctor appointments, and emergency medical dispatch
- Process subscriptions (FirstCare+ Monthly) and medical equipment financing
- Track verified disease outbreak surveillance and issue safety advisories
- Improve our clinical decision-support tools and user experience
- Protect user security and enforce regulatory compliance
3. Data Confidentiality & Sharing
We strictly protect patient confidentiality. We may share data only with:
- Licensed consulting healthcare professionals assigned to your care
- Secured payment processors and verified medical equipment suppliers
- Public health authorities when required for verified epidemic surveillance or legal compliance
We NEVER sell your personal or medical data to third parties.
4. Data Security & Encryption
We implement end-to-end encryption, strict access controls, and HIPAA/GDPR-compliant security protocols to safeguard your personal health information against unauthorized access, loss, or disclosure.
5. Your Rights & Data Choices
You have the right to access, update, or request deletion of your account and personal data at any time. To exercise your rights, contact us at privacy@firstcare.africa.
6. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
FirstCare Africa
Email: privacy@firstcare.africa / support@firstcare.africa
Phone: +234-8143386119
Website: https://firstcare.africa